topic Re: Does switching to a new supplier and also from FTTC to FTTP count as ceasing service entirely? in My Account/Billing

Does switching to a new supplier and also from FTTC to FTTP count as ceasing service entirely?

Lung — Mon, 16 Oct 2023 22:15:53 GMT

As the title says, I'm leaving Plusnet and also swapping from FTTC to FTTP. As the copper line is being removed, and the new FTTP is on City Fibre rather than Open reach, does that count as a cease of service rather than a simple swap of supplier?

Re: Does switching to a new supplier and also from FTTC to FTTP count as ceasing service entirely?

Dan_the_Van — Tue, 17 Oct 2023 08:35:52 GMT

@Lung

From the help pages

https://www.plus.net/help/my-account/thinking-of-leaving/

Move to a new provider

For most moves you don't need to let us know. Just set everything up with them and they'll tell us when to switch your Plusnet service off.

Moving to Virgin or someone not on the Openreach network? You will need to tell us. Your Plusnet account will only close once your new service has been set up.

HTH

Re: Does switching to a new supplier and also from FTTC to FTTP count as ceasing service entirely?

pjmarsh — Tue, 17 Oct 2023 10:54:56 GMT

I don't think City Fibre are allowed to touch the copper line. Things may have changed recently, which I've missed, but they never used to be allowed to. Only Openreach (or their contractors) could do that.