https://community.plus.net/t5/My-Account-Billing/Mess-with-contracts-and-bills/m-p/1940952#M67470 <P>I have just moved and Plusnet caused a major delay for more than 3 weeks. The representative said there will be a compensation and he promised to set me a new contract and have a discount of&nbsp;£11.94 with monthly fee:</P><PRE>The discount that needed to be applied to your account has now been completed. The discount is for £11.94 and will last for 23 Months This ticket will now be closed, as no further action is required. Customer's name: Unlimited BB (Contracted) - Market 2/3 (Subscription) discount (23 months) - £11.94</PRE><P>After a few months, I just found the bill is now £27.44 which is even more expensive than what I was paying before (£23). so now I am using the most basic plan with 1mb upload speed and a more expensive price than a new customer, plus that is after a&nbsp;£11.94 discount.</P><P>Called a representative and he said there is nothing he can do, needless to say, I feel being scammed and is a very unhappy customer now <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /></P> Mon, 09 Oct 2023 10:16:32 GMT Nathanlau 2023-10-09T10:16:32Z https://community.plus.net/t5/My-Account-Billing/Mess-with-contracts-and-bills/m-p/1940952#M67470 <P>I have just moved and Plusnet caused a major delay for more than 3 weeks. The representative said there will be a compensation and he promised to set me a new contract and have a discount of&nbsp;£11.94 with monthly fee:</P><PRE>The discount that needed to be applied to your account has now been completed. The discount is for £11.94 and will last for 23 Months This ticket will now be closed, as no further action is required. Customer's name: Unlimited BB (Contracted) - Market 2/3 (Subscription) discount (23 months) - £11.94</PRE><P>After a few months, I just found the bill is now £27.44 which is even more expensive than what I was paying before (£23). so now I am using the most basic plan with 1mb upload speed and a more expensive price than a new customer, plus that is after a&nbsp;£11.94 discount.</P><P>Called a representative and he said there is nothing he can do, needless to say, I feel being scammed and is a very unhappy customer now <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /></P> Mon, 09 Oct 2023 10:16:32 GMT https://community.plus.net/t5/My-Account-Billing/Mess-with-contracts-and-bills/m-p/1940952#M67470 Nathanlau 2023-10-09T10:16:32Z https://community.plus.net/t5/My-Account-Billing/Mess-with-contracts-and-bills/m-p/1940963#M67471 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderator’s Note</STRONG></P> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Account/Billing</P> </DIV> Mon, 09 Oct 2023 11:19:30 GMT https://community.plus.net/t5/My-Account-Billing/Mess-with-contracts-and-bills/m-p/1940963#M67471 Baldrick1 2023-10-09T11:19:30Z