Wrong bill

nawaidalam — Thu, 05 Oct 2023 16:57:05 GMT

Is Plusnet "chat now" not working? because I don't want to spend my hour waiting and talking on call. I am an old Plusnet customer and I just renewed my contract the lady on the Plusnet chat assured me that my new bill will be within the contract. However, I got my out-of-contract bill ( around 54 pounds) whyyyyyyyyyyyyyyy?????????????????? I asked her twice in chat and she assured me my new bill be a new contract bill. I don't wanna pay this rubbish amount and will block this payment. Please sort this out this issue or take back the Plusnet broadband service. Here are my details:

Name: [Removed]

House no,: [Removed]

Phone number: [Removed]

Moderator's note by Mike (Mav): Post released from Spam Filter.

Moderator's note by Mike (Mav): Personal information removed from a public forum (to an area that staff can see).

Re: Wrong bill

Mav — Thu, 05 Oct 2023 17:00:09 GMT

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Re: Wrong bill

MatthewWheeler — Sun, 08 Oct 2023 11:08:51 GMT

Hi @nawaidalam

I'm really sorry to hear this happened.

Looking at your account I can see you've spoken with our support team and this is sorted now

topic Re: Wrong bill in My Account/Billing

Wrong bill

Re: Wrong bill

Re: Wrong bill