https://community.plus.net/t5/My-Account-Billing/Charged-for-calls-I-never-made-please-credit-my-account/m-p/1940530#M67421 <P>Hi, so this is the second time this has happened to me.</P> <P>This is the Plusnet package I am on:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Plusnet 24.09.2023.JPG" style="width: 823px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/45227i7892E9A85195DD04/image-size/large?v=v2&amp;px=999" role="button" title="Plusnet 24.09.2023.JPG" alt="Plusnet 24.09.2023.JPG" /></span></P> <P>&nbsp;</P> <P>Yet when I checked my last bill there are 3 mysterious phone calls I never made and I have been charged 20p for each call, no details as can be seen on the second screenshot below. No call destination or call length.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Plusnet 24.09.2023 pic2.JPG" style="width: 999px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/45228iEC21296ABA3BA96B/image-size/large?v=v2&amp;px=999" role="button" title="Plusnet 24.09.2023 pic2.JPG" alt="Plusnet 24.09.2023 pic2.JPG" /></span></P> <P>&nbsp;</P> <P>Can this be credited to my account please.</P> <P>Thank you.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 05 Oct 2023 11:34:12 GMT andyt1970 2023-10-05T11:34:12Z https://community.plus.net/t5/My-Account-Billing/Charged-for-calls-I-never-made-please-credit-my-account/m-p/1940530#M67421 <P>Hi, so this is the second time this has happened to me.</P> <P>This is the Plusnet package I am on:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Plusnet 24.09.2023.JPG" style="width: 823px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/45227i7892E9A85195DD04/image-size/large?v=v2&amp;px=999" role="button" title="Plusnet 24.09.2023.JPG" alt="Plusnet 24.09.2023.JPG" /></span></P> <P>&nbsp;</P> <P>Yet when I checked my last bill there are 3 mysterious phone calls I never made and I have been charged 20p for each call, no details as can be seen on the second screenshot below. No call destination or call length.</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Plusnet 24.09.2023 pic2.JPG" style="width: 999px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/45228iEC21296ABA3BA96B/image-size/large?v=v2&amp;px=999" role="button" title="Plusnet 24.09.2023 pic2.JPG" alt="Plusnet 24.09.2023 pic2.JPG" /></span></P> <P>&nbsp;</P> <P>Can this be credited to my account please.</P> <P>Thank you.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Thu, 05 Oct 2023 11:34:12 GMT https://community.plus.net/t5/My-Account-Billing/Charged-for-calls-I-never-made-please-credit-my-account/m-p/1940530#M67421 andyt1970 2023-10-05T11:34:12Z https://community.plus.net/t5/My-Account-Billing/Charged-for-calls-I-never-made-please-credit-my-account/m-p/1940534#M67422 <P>A call charge classified as "other" is typically due to the one-off use of features such as ringback, call return and reminder call. It may be worth checking if anyone who may have access to your phone has used these.</P> Thu, 05 Oct 2023 12:03:01 GMT https://community.plus.net/t5/My-Account-Billing/Charged-for-calls-I-never-made-please-credit-my-account/m-p/1940534#M67422 Gandalf 2023-10-05T12:03:01Z