topic Re: Account Error - Unable to renew contract or upgrade in My Account/Billing

Account Error - Unable to renew contract or upgrade

offan — Wed, 04 Oct 2023 11:39:19 GMT

Hello,

I was wondering if anybody could help me as i am now out of contract and I'm unable to renew or upgrade as I receive an error message on my account that says "You cannot make any changes to your account while there is a phone order in progress." I don't have any changes on my account.

Thanks,

Johnathan

Re: Account Error - Unable to renew contract or upgrade

jab1 — Wed, 04 Oct 2023 11:42:53 GMT

You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken - or it could be BT's B2B system at fault.

Whichever it is, it needs sorting, but don't hold your breath.

Re: Account Error - Unable to renew contract or upgrade

bmc — Wed, 04 Oct 2023 11:50:31 GMT

@offan

You could phone the PlusNet Customer Options Team on 0800 013 2632 to get your new contract sorted. They'll advise what's available. Tell then you can't do it online due to a website error.

I believe this number gets answered fairly quickly.

Brian

Re: Account Error - Unable to renew contract or upgrade

Gandalf — Wed, 04 Oct 2023 12:39:49 GMT

Hi @offan

I've triggered the order to complete, there are some call features showing in awaiting activation status.

If you check again this evening, the error should have cleared, so you can renew or upgrade.

(edit)

That should be sorted now.

Re: Account Error - Unable to renew contract or upgrade

offan — Wed, 04 Oct 2023 12:57:28 GMT

Thanks for the help mate!