topic increased bill in My Account/Billing

increased bill

matthew2761 — Wed, 04 Oct 2023 08:49:08 GMT

Good morning,
Hoping some of you can help me out here please.
My bill is usually around £28 per month, however this month it has almost doubled to £46. I know £6.99 of it is P&P for a new router and my contract doesn't end until 18th of this month.

Regards,
Matthew.

Re: increased bill

jab1 — Wed, 04 Oct 2023 08:50:25 GMT

@matthew2761 Have you looked at page 2 (I think it is), which breaks down the charges?

Re: increased bill

MisterW — Wed, 04 Oct 2023 09:07:51 GMT

@matthew2761 John is correct , it's page 2.

The increase is likely due to reverting to the 'out of contract' price. Since you pay in advance and your contract expires shortly, your bill will include part of the month at the increased price. As @jab1 suggests , look at the breakdown on page 2 and compare with a previous months breakdown, particularly the discounts being applied

Re: increased bill

matthew2761 — Wed, 04 Oct 2023 09:12:56 GMT

Thank you both for your help. I see it now I've looked at the bill again 😁