topic Plusnet billing me after my contract ended. in My Account/Billing

Plusnet billing me after my contract ended.

DSR — Mon, 02 Oct 2023 19:34:08 GMT

My contract finished with Plusnet on 29 September. It was switched over to Vodafone

My last bill should have been up until 29 Sept, but I was billed until the 2nd October and charged an extra £3. I couldnt be bothered to argue with Plustnet over that.

Now I've been billed again for the month of October for £19.46 .

My broadband is paid for in advance and I dont use the phone. What makes it worse is I cannot see the bill because I'm unable to log into my account.

Re: Plusnet billing me after my contract ended.

PauloJF — Mon, 02 Oct 2023 20:01:10 GMT

Try calling them - 0800 432 0200 (08:00-20:00)

Re: Plusnet billing me after my contract ended.

DSR — Tue, 03 Oct 2023 07:26:08 GMT

I have, I don't have time to wait 30-40 mins for them to answer.

Re: Plusnet billing me after my contract ended.

MisterW — Tue, 03 Oct 2023 08:26:54 GMT

What makes it worse is I cannot see the bill because I'm unable to log into my account.

@DSR you should still be able to login to your account. If you are using the Chrome browser you may be impacted by this https://community.plus.net/t5/Everything-else/Unable-to-access-Plusnet-website/td-p/1935635

If you dont have access to a different browser then there is a temporary workaround here https://community.plus.net/t5/Everything-else/Unable-to-access-Plusnet-website/m-p/1936858#M32243

Re: Plusnet billing me after my contract ended.

seebee — Tue, 03 Oct 2023 08:51:41 GMT

To confirm, you should be able to login. I left PlusNet over a month ago and I can still log in to see bills. I've just this second tried it (using the Edge browser) and can see my bills - the last one was a pro-rata refund.

Re: Plusnet billing me after my contract ended.

Mustrum — Tue, 03 Oct 2023 09:16:26 GMT

Bills run in a cycle, just cos you moved on Friday it takes time to calculate your final bill and stop your regular bills - up to 28 days I think.

So give the process time to work and don’t cancel your DD until after the final bill has returned any excess funds due to you.

Re: Plusnet billing me after my contract ended.

DSR — Tue, 03 Oct 2023 10:00:24 GMT

Managed to get hold of them. They (or the system) omitted to close my account.

Re: Plusnet billing me after my contract ended.

DSR — Fri, 06 Oct 2023 09:44:24 GMT

So, after acknowledging they forgot to close my account, and confirming such in several emails. AND advising me to cancel any DD.

My next bill will be ready for 25 October.

Seriously, is it that difficult?