https://community.plus.net/t5/My-Account-Billing/Plusnet-locked-my-account-for-security-reasons/m-p/1939284#M67329 So I get an email saying you've opened ticket 237172397 because somebody has tried to access my account and that Plusnet is going to lock the account for security reasons. <BR /><BR />I go to fix it by following the instructions and changing my password only to find out that my DSL light is on but the internet isn't, I'm guessing because of the password being locked. So I use my mobile, then I find that I can't login to my broadband account because the username name/password is now wrong. <BR /><BR />So long story short, how do I log in to change my account password if you've locked the account? Wed, 27 Sep 2023 10:19:38 GMT Azagoth 2023-09-27T10:19:38Z https://community.plus.net/t5/My-Account-Billing/Plusnet-locked-my-account-for-security-reasons/m-p/1939284#M67329 So I get an email saying you've opened ticket 237172397 because somebody has tried to access my account and that Plusnet is going to lock the account for security reasons. <BR /><BR />I go to fix it by following the instructions and changing my password only to find out that my DSL light is on but the internet isn't, I'm guessing because of the password being locked. So I use my mobile, then I find that I can't login to my broadband account because the username name/password is now wrong. <BR /><BR />So long story short, how do I log in to change my account password if you've locked the account? Wed, 27 Sep 2023 10:19:38 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-locked-my-account-for-security-reasons/m-p/1939284#M67329 Azagoth 2023-09-27T10:19:38Z https://community.plus.net/t5/My-Account-Billing/Plusnet-locked-my-account-for-security-reasons/m-p/1939290#M67330 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderator’s Note</STRONG></P> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Account/Billing</P> </DIV> Wed, 27 Sep 2023 10:29:11 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-locked-my-account-for-security-reasons/m-p/1939290#M67330 Baldrick1 2023-09-27T10:29:11Z https://community.plus.net/t5/My-Account-Billing/Plusnet-locked-my-account-for-security-reasons/m-p/1939299#M67340 <P>Ignore, I think I've sorted it.&nbsp; Don't like using a tiny mobile screen to do stuff but I think I managed.</P> Wed, 27 Sep 2023 10:35:39 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-locked-my-account-for-security-reasons/m-p/1939299#M67340 Azagoth 2023-09-27T10:35:39Z