topic Re: Static Ip setup in My Account/Billing

Static Ip setup

ShaunBarber — Fri, 22 Sep 2023 20:09:01 GMT

Hi All,

Im looking to set up a static IP on my account and previously went through the process of enabling within the addon section of my account, but my account still registers as dynamic... any thoughts

TIA

Re: Static Ip setup

jab1 — Sat, 23 Sep 2023 07:25:04 GMT

@ShaunBarber AFAIK, the online setup of static IPs is broken - it requires manual setup, which entails a staff member picking up this topic and actioning it.

Have you paid the one-off £5.00 activation fee? Have you rebooted the Hub?

Re: Static Ip setup

dvorak — Sat, 23 Sep 2023 13:31:15 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Static Ip setup

ShaunBarber — Sat, 23 Sep 2023 13:57:11 GMT

Ive rebooted a couple times since installing it. And I think I paid but I cant see it on my account - so i assume i havent.... Can someone with magic powers resolve this?

Thanks

Re: Static Ip setup

ClaudiaG23 — Sun, 24 Sep 2023 13:07:40 GMT

Hi @ShaunBarber I've now made some adjustments to your account to get the static IP to work. Please can you reboot your router again and there should be no more issues going forward.