https://community.plus.net/t5/My-Account-Billing/Fibre-Upgrade/m-p/1938772#M67302 I'm an authorised user on my mum's account and we want to upgrade to fibre. I understand that the fibre packages no longer have phone line included. <BR /><BR />As far as I can see from her account, her package doesn't contain a phone line and I believe her line is supplied by Talk Talk. If we upgrade to Plusnet fibre will the installation allow her to keep her landline connection with Talk Talk?<BR /><BR />I will need to move her to a VoIP provider at some point as she relies on the landline for care services. Thu, 21 Sep 2023 23:15:35 GMT jamoleo 2023-09-21T23:15:35Z https://community.plus.net/t5/My-Account-Billing/Fibre-Upgrade/m-p/1938772#M67302 I'm an authorised user on my mum's account and we want to upgrade to fibre. I understand that the fibre packages no longer have phone line included. <BR /><BR />As far as I can see from her account, her package doesn't contain a phone line and I believe her line is supplied by Talk Talk. If we upgrade to Plusnet fibre will the installation allow her to keep her landline connection with Talk Talk?<BR /><BR />I will need to move her to a VoIP provider at some point as she relies on the landline for care services. Thu, 21 Sep 2023 23:15:35 GMT https://community.plus.net/t5/My-Account-Billing/Fibre-Upgrade/m-p/1938772#M67302 jamoleo 2023-09-21T23:15:35Z https://community.plus.net/t5/My-Account-Billing/Fibre-Upgrade/m-p/1938787#M67303 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Broadband&nbsp;to My Account / Billing</P> </DIV> Fri, 22 Sep 2023 08:04:53 GMT https://community.plus.net/t5/My-Account-Billing/Fibre-Upgrade/m-p/1938787#M67303 dvorak 2023-09-22T08:04:53Z https://community.plus.net/t5/My-Account-Billing/Fibre-Upgrade/m-p/1938910#M67311 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/104534">@jamoleo</a></SPAN>, if you upgrade to our new fibre packages without the phone line (Sogea) this will mean your phone line with Talktalk will cease, as Sogea removed the phone line.&nbsp;</P> Sat, 23 Sep 2023 11:57:36 GMT https://community.plus.net/t5/My-Account-Billing/Fibre-Upgrade/m-p/1938910#M67311 ClaudiaG23 2023-09-23T11:57:36Z