topic Re: No progress on Question 234014191 in My Account/Billing

No progress on Question 234014191

Nonplussed9 — Thu, 31 Aug 2023 14:43:35 GMT

Hi there,

Back in May I pointed out that you were overcharging me and action was promised, but the amount debited each month has remained the same. I did receive a refund (see Question 234014237) for 2 months overpayment, but then the direct debit went back to where it was before.

Please can you put this right? Permanently.

Regards,

Chris Bunton

Re: No progress on Question 234014191

James30 — Fri, 01 Sep 2023 11:15:12 GMT

@Nonplussed9 - Hi I've raised you a ticket here @ https://www.plus.net/wizard/?p=view_question&id=236592123 with how I'll get it fixed. I'll check back on Tuesday to see if it's done it.

Re: No progress on Question 234014191

James30 — Tue, 05 Sep 2023 12:02:07 GMT

@Nonplussed9 - Hi Just to let you know that I've update your ticket.

Re: No progress on Question 234014191

James30 — Fri, 08 Sep 2023 14:24:52 GMT

@Nonplussed9 - Hi, just to let you know that I'm still working on the issue but I don't have anything substantial yet so will update you again on Tuesday.

Re: No progress on Question 234014191

James30 — Tue, 12 Sep 2023 10:21:41 GMT

@Nonplussed9 - Hi, they are still working on mending the issues with your account so I'll check back in with you next week to update you. I'm really sorry for the delay.

Re: No progress on Question 234014191

James30 — Tue, 19 Sep 2023 17:04:14 GMT

I'm sorry things aren't going as well as they could have and since messaging you, my colleagues in the high level escalation team have taken over the case and you can see the notes here @ https://www.plus.net/wizard/?p=view_question&id=236955086. I just wanted to check if there is anything I can help you with?

Re: No progress on Question 234014191

James30 — Thu, 21 Sep 2023 15:46:12 GMT

Hello 🙂 It's only me again. I just wanted to reach out to you again and double check that you're all sorted? I'd love to hear back from you but whether it’s me or my colleague you get, we're all happy to help.

Re: No progress on Question 234014191

James30 — Fri, 22 Sep 2023 12:06:05 GMT

Only me again I just wanted you to know that I'm hear the help you with anything you need so just give me a shout. Cheers