topic Re: Change of package in My Account/Billing

Change of package

Dev — Mon, 11 Sep 2023 00:25:55 GMT

I have changed my package from Fibre extra to Fibre (no landline). New package went live on 23 Aug. However this is not reflected in my online account as it still shows the old package and costs. Can this be looked into? Thanks a lot.

Re: Change of package

willcutforth — Mon, 11 Sep 2023 08:51:06 GMT

Hey there @Dev it's showing ok from our side. Has it changed at all or not? If not, I can find out how to fix it.

Re: Change of package

Dev — Mon, 11 Sep 2023 21:46:21 GMT

Thanks a lot. Staff has opened a question on my account.

Re: Change of package

willcutforth — Tue, 12 Sep 2023 09:01:37 GMT

I think @Gandalf is the one to thank even though he is hiding. He messaged me to tell me he was on the case.

Re: Change of package

Gandalf — Wed, 13 Sep 2023 07:01:44 GMT

It was I. There was a discrepancy in our systems I raised and has been fixed.