topic Re: Openreach have incorrect postcode for my address in My Account/Billing

Openreach have incorrect postcode for my address

thegavnor — Mon, 04 Sep 2023 16:02:50 GMT

Hi,

My plusnet contract expires at the end of the month and I'm another whose postcode with Openreach doesn't match the Royal Mail database.

Can anyone suggest anything please?

MTIA

Re: Openreach have incorrect postcode for my address

Baldrick1 — Mon, 04 Sep 2023 16:49:47 GMT

@thegavnor

Plusnet need to raise an ORDI request to get it corrected.

Moderator’s Note

This topic has been moved from Home Phone to My Account/Billing

Re: Openreach have incorrect postcode for my address

thegavnor — Tue, 05 Sep 2023 06:17:49 GMT

Thank you, @Baldrick1 .

May I ask how I initiate this, please?

Re: Openreach have incorrect postcode for my address

Baldrick1 — Tue, 05 Sep 2023 06:38:27 GMT

@thegavnor

Either ring the Customer Options Team on 0800 013 2632, explain the database errror to them and negotiate a new contract at the same time. Alternatively, wait for one of the Plusnet Help Team to come along here and pick up the postcode error for you.

Re: Openreach have incorrect postcode for my address

thegavnor — Tue, 05 Sep 2023 06:42:10 GMT

Thank you @Baldrick1

Re: Openreach have incorrect postcode for my address

Gandalf — Tue, 05 Sep 2023 06:46:36 GMT

Hi @thegavnor

Before I submit an address correction request to Openreach, could you confirm if the address shown in your account online via our website is correct? If not, then please send me a private message here.

Re: Openreach have incorrect postcode for my address

thegavnor — Tue, 05 Sep 2023 06:52:38 GMT

Hi @Gandalf , address shown is entirely correct on account.

Re: Openreach have incorrect postcode for my address

Gandalf — Tue, 05 Sep 2023 06:59:22 GMT

Hi @thegavnor

I've sent the request now and things should be updated within 5 working days.

I've also slightly tweaked the address in our own database, so it more accurately matches Royal Mail's.

Re: Openreach have incorrect postcode for my address

thegavnor — Tue, 05 Sep 2023 07:05:21 GMT

Thank you @Gandalf Very much appreciated.

Re: Openreach have incorrect postcode for my address

Gandalf — Wed, 06 Sep 2023 08:55:50 GMT

Haven't received confirmation from ORDI, but it looks like your address has been updated now.

The update could still be going through all of the systems though. Do things look different?

Re: Openreach have incorrect postcode for my address

thegavnor — Wed, 06 Sep 2023 09:23:19 GMT

Great work, sir! Have just checked and correct address is now showing against my postcode.

Many thanks indeed!