topic 123 Call charge on bill in My Account/Billing

123 Call charge on bill

drewbaxter123 — Sun, 03 Sep 2023 13:29:52 GMT

I can see this seems to be a recurring issue but I have been billed for a call I did not make. I do not use the landline.

It was on 01/09/23 at 08:22 to 123 with call length 0:00:01. Cost £0.50

Can I be reimbursed as I didn't make this call. In the future will disconnecting my landline phone help or can this just happen randomly?

Thanks for any help.

Re: 123 Call charge on bill

MisterW — Sun, 03 Sep 2023 13:48:55 GMT

In the future will disconnecting my landline phone help

No it won't I'm afraid. Its caused by Openreach engineers ( usually contractors ) working at the cabinet and dialling 123 to test lines. They should NOT be using 123, they have a specific engineering number they should be using , but 123 is easier!!!

Re: 123 Call charge on bill

ClaudiaG23 — Mon, 04 Sep 2023 11:07:34 GMT

Hi @drewbaxter123 is this exactly what @MisterW has said. This is the number the engineers use to test the line. Sometimes this happens if there is a cross line issue as well, however I've run the test and not ringing a fault.

I've popped a ticket on to your account about your bills. You can view this here https://www.plus.net/wizard/?p=view_question&id=236644837

Re: 123 Call charge on bill

jab1 — Mon, 04 Sep 2023 12:32:56 GMT

@ClaudiaG23 It may be the number some of them use - but it is not the correct one.