topic Re: ADSL to Full fibre via a new account in My Account/Billing

ADSL to Full fibre via a new account

flanzm — Sat, 26 Aug 2023 14:34:12 GMT

My 93 year old grandmothers contract is up for renewal in January. She needs a landline, and to retain her 40 year old+ number, with no downtime. So I am currently planning in advance, and trying to work out how to do this as safely as possible!

My current plan is to place a FTTP (she is in a Fibre Priority area) order using a new account when her contract comes up for renewal. Once installed and working I will then port the still working landline number to A&A, which will obviously cease the old copper line + ADSL product.

Now my question is a) has anybody every tried this b) I've been with PlusNet a long time, and am nervous of screwups - if I use a new account, is there likely to be anything in the automation software that will screw this up or am I just better off signing her up with a CityFibre provider to avoid any Openreach dependency between the new connection and old.

Re: ADSL to Full fibre via a new account

dvorak — Sat, 26 Aug 2023 21:05:59 GMT

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

Re: ADSL to Full fibre via a new account

Anonymous — Sun, 27 Aug 2023 08:30:15 GMT

Other advantages of going the CityFibre route -

A&A are a CityFibre FTTP provider, so you could have broadband and VoIP billing with one provider, and A&A have the best reputation for successfully migrating both VoIP and broadband services so would meet your requirement to "do this as safely as possible !"

As this account is for a 93 year old, you should consider the broadband contract "minimum term" period that you might have to pay off, if your grandmother's circumstances unexpectedly changed in the short term.

With A&A CityFibre the minimum term is just one month, before going onto a rolling contract.
With most Openreach FTTP suppliers, your minimum term is likely to be at least 12 months (exceptions include Pulse8)
With Plusnet, although 12 month contracts are available, the cheapest headline deals are for 24 months.

Re: ADSL to Full fibre via a new account

nitram — Sun, 27 Aug 2023 15:41:35 GMT

I moved FTTC to FTTP with PlusNet and then ported my landline number to Sipgate.

I signed up for a new FTTP account, when I got to

I said I wanted to keep my home phone with my current provider ie PlusNet

When FTTP had been activated I ported my number which killed the FTTC

I pre arranged with PlusNet that early termination charge would be waived