topic Re: Return NEW Hub2 in My Account/Billing

Return NEW Hub2

Stella-32 — Tue, 15 Aug 2023 10:11:37 GMT

Previous replies misunderstood that the hub is new. Sent in error for new account after I had already received one and set it up. It's in the box as it arrived, unopened. There's a return address on the box, but I'm not sure if that just sends it for recycling. It's Supplies Depot, ....Northallerton and I want to make sure it goes to Plusnet to be used as new, not recycled.

Re: Return NEW Hub2

jab1 — Tue, 15 Aug 2023 10:31:13 GMT

See my reply to your original post.

Re: Return NEW Hub2

Dan_the_Van — Tue, 15 Aug 2023 11:06:44 GMT

@Stella-32

Follow this link https://www.royalmail.com/track-my-return#/details/2886 there is a "Received multiple devices" option

HTH

Re: Return NEW Hub2

jab1 — Tue, 15 Aug 2023 11:14:10 GMT

As advised on the original topic.

Re: Return NEW Hub2

Dan_the_Van — Tue, 15 Aug 2023 11:37:35 GMT

After I posted I realised this was not the only thread by the same member for this topic, this is why double posting the same issue should be avoided.

Dan

Re: Return NEW Hub2

Baldrick1 — Tue, 15 Aug 2023 12:57:53 GMT

Moderator's Note

Double posting causes confusion, wastes time and is against Forum rules. This topic is now locked in favour of https://community.plus.net/t5/My-Account-Billing/Return-Hub2/m-p/1933779