topic Re: This month my bill is for the out-of-contract price, but I have one month left in contract in My Account/Billing

This month my bill is for the out-of-contract price, but I have one month left in contract

Clarissa — Fri, 11 Aug 2023 09:03:31 GMT

Please can you investigate. Contract is due to expire 9th September. Latest bill is for period 10th August to 9th September, so it should be for the usual discounted, in-contract price.

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

James30 — Sun, 13 Aug 2023 08:50:36 GMT

@Clarissa - I've sorted that out for you no, sorry for the trouble. Have a nosy @ https://www.plus.net/wizard/?p=view_question&id=236147383 for the full details. Cheers

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

Clarissa — Sun, 13 Aug 2023 14:49:04 GMT

Thank you, James. I have received a notification email that I will be receiving a refund in the next 5 days, of the amount that will be an over-payment on the August bill.

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

James30 — Sun, 13 Aug 2023 14:56:56 GMT

@Clarissa - Brill give us a shout if you need anythign else.

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

solent2 — Mon, 14 Aug 2023 13:26:32 GMT

Hi, I have a similar situation, will I get a refund automatically or do I also have to request it please?

Sheila

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

kjpetrie — Mon, 14 Aug 2023 17:59:30 GMT

It's happened to me too. Mind you, mine's a new contract rather than an EoL one, and it's happened with every new contract I've had for many years now.

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

willcutforth — Tue, 15 Aug 2023 12:39:28 GMT

@solent2 everything looks ok on your side but the contract has only just been agreed

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

solent2 — Tue, 15 Aug 2023 13:18:10 GMT

I renewed a few weeks before the end of contract, but I have been billed more than £37 !

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

willcutforth — Sat, 19 Aug 2023 07:40:27 GMT

Hey there @solent2 sorry that was my mistake, apologies. I have added a ticket on to the account here for you

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

solent2 — Sat, 19 Aug 2023 09:59:34 GMT

Hi Will, that's great! thankyou very much

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

willcutforth — Sat, 19 Aug 2023 10:11:19 GMT

No problem Let me know if you need anything else.

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

kjpetrie — Sat, 19 Aug 2023 10:40:44 GMT

Since (as a result?) posting here I have been told the correct price will be applied for the remaining 23 months and I am to receive a credit for late connection, but there's been no response to my post in the thread, and no clarity as to whether that credit takes into account that I've been overcharged this month.

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

willcutforth — Sat, 19 Aug 2023 10:57:51 GMT

@kjpetrie I have sorted out the overpayment for you and replied to the ticket.

I am sorry I missed you reply. I was caught up in getting @solent2 issue. That's my fault but let me know if you need anything else.

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

kjpetrie — Sat, 19 Aug 2023 11:52:23 GMT

Thanks.

Re: This month my bill is for the out-of-contract price, but I have one month left in contract

kjpetrie — Mon, 21 Aug 2023 15:44:36 GMT

Except the refund is only £5.05, not the £10.05 I was expecting. This might be OK, depending on whether I get charged the £5 for reinstating my static IP after a product change (and changing my IP while at it). The £5 "goodwill gesture" was intended to reimburse that, but has now been applied to my first month's contract discount instead.

As I say, if I don't get charged that £5 after all everything will balance out, but there's been no confirmation on that (or maybe there is in the ticket, but I don't know where to find that as there's no link I can see).

It's all very confusing!