topic Re: Charged more than contract amount in My Account/Billing

Charged more than contract amount

bethb217 — Fri, 11 Aug 2023 16:41:52 GMT

I’ve just received my bill for this month and I’ve been charged £13.44 more than my contracted amount. I have 2 months left on my current contract and I can’t see any reason why I’ve been charged extra. Can anyone help?

Re: Charged more than contract amount

Longliner — Fri, 11 Aug 2023 16:50:42 GMT

If you have PN landline, have you made any phone calls outside your package? All too easy to run up a hefty bill in this way. Otherwise, best give PN a ring, the agents monitor this forum as best they can but sometimes take a while to pick up.

Mike

Re: Charged more than contract amount

RealAleMadrid — Fri, 11 Aug 2023 17:06:46 GMT

@bethb217 Have a look at the detail of the bill and look for any unexpected charges.

Re: Charged more than contract amount

bethb217 — Fri, 11 Aug 2023 17:07:47 GMT

I have line rental but no actual landline phone. I only use mobile which isn’t with PN.

I’ve just checked previous bills and it looks like my discount is usually £23.14 but this month it’s only £9.70 which is where the £13.44 difference comes in - but still can’t see a reason why.

Thanks for your help.

Re: Charged more than contract amount

MatthewWheeler — Sun, 13 Aug 2023 10:46:26 GMT

Hi @bethb217

I'm really sorry to hear this has happened.

I've looked into this for you and created a ticket on your account here.

Let me know if there's anything else we can help with