topic Re: Direct Debit Problem. in My Account/Billing

Direct Debit Problem.

R0B — Thu, 10 Aug 2023 16:24:02 GMT

Following on from this thread.....
https://community.plus.net/t5/My-Account-Billing/Can-t-setup-direct-debit/td-p/1932801

I'm having the same problem, my bank is Lloyds.
I've never had a problem with a direct debit set up ever except when Plusnet do it.
Today I logged into my Plusnet account and changed payment method to a new direct debit (it's the same as before really) just so I can be sure the sort code and account number are correct.
I've set up a direct debit for something completely different (not Plusnet) this month that was no problem.
I've started to think this is a problem on Plusnet's side.

Re: Direct Debit Problem.

R0B — Thu, 10 Aug 2023 16:28:32 GMT

Just to add this is for broadband
.

Re: Direct Debit Problem.

MatthewWheeler — Sat, 12 Aug 2023 16:24:51 GMT

Sorry to hear this @R0B

If the new one you've setup fails let us know and we can investigate this further

Re: Direct Debit Problem.

R0B — Tue, 15 Aug 2023 18:28:52 GMT

Hopefully it's going to work now I can see a direct debit set up in my bank.

I have 5 days to pay according to my member centre dashboard

Re: Direct Debit Problem.

R0B — Fri, 18 Aug 2023 00:04:42 GMT

@MatthewWheeler

I only had two days left to pay so paid by debit card.

The direct debit mandate is showing in my bank but nothing was taken by Plusnet.

Re: Direct Debit Problem.

willcutforth — Sat, 19 Aug 2023 07:52:32 GMT

Not sure what's happening with it but I think from our side, there is a note on the account: https://www.plus.net/wizard/?p=view_service_notice&id=619373504 that explains the situation

Re: Direct Debit Problem.

R0B — Sat, 19 Aug 2023 15:21:21 GMT

@willcutforth @MatthewWheeler

I think that when the Plusnet amount was first due there wasn't any Direct Debit mandate in place, why I don't know,

Plusnet have had the correct details from the start when I signed up.

Plusnet didn't re-request the amount when the mandate was eventually in place.

I'll update this thread on the next billing cycle,I don't want to be paying by debit card every month.

Regards Rob

Re: Direct Debit Problem.

R0B — Tue, 05 Sep 2023 16:46:14 GMT

@willcutforth @MatthewWheeler

Update: Direct debit now working fine.

Re: Direct Debit Problem.

MatthewWheeler — Tue, 05 Sep 2023 16:52:38 GMT

Fantastic news @R0B