topic Re: Billing Query/Renewed Contract in My Account/Billing

Billing Query/Renewed Contract

Blueyezz — Sat, 05 Aug 2023 22:57:24 GMT

Hi
My contract was due for renewal in the beginning of August so renewed it in July.
Received my first new bill today but it is much higher than expected.
I would appreciate some help with this matter please.

Re: Billing Query/Renewed Contract

Longliner — Sun, 06 Aug 2023 09:36:44 GMT

Oh dear, this question seems to be increasing! Plusnet's creaking accounts system doesn't always apply the discount you may have agreed with the CS staff, so the month after renewal is charged at full rate and the overcharge is credited against your second billing. I'm assuming you renewed before end of contract otherwise you will have to pay full rate for first month until new contract kicks in. My suggestion is to give them a call, this forum doesn't always bring a speedy reply from the hard-working staff members who will gladly sort it out over the phone.

Mike

Re: Billing Query/Renewed Contract

Blueyezz — Sun, 06 Aug 2023 10:01:34 GMT

Hi Mike

Yes I renewed my contract way before my previous contract had ended which I always make sure I do as I’ve been with Plusnet 15 years plus.
It seemed to be double in cost to what I and Plusnet agreed to.

Re: Billing Query/Renewed Contract

Anonymous — Sun, 06 Aug 2023 11:28:20 GMT

@Blueyezz

"It seemed to be double in cost to what I and Plusnet agreed to."

Is it exactly double the agreed amount, or just approximately?

I'm just wondering if you have been charged Early Termination Charges on your previous contract, (in error), because it hadn't reached its finishing date when you renewed?

How are the costs on your latest bill broken down?

Re: Billing Query/Renewed Contract

Longliner — Sun, 06 Aug 2023 14:29:09 GMT

Plusnet is quite keen to renew early and does not charge termination charges on your old contract. Sounds more like the familiar discounts disappearance so as I suggested give them a ring.

Re: Billing Query/Renewed Contract

willcutforth — Sun, 06 Aug 2023 16:44:56 GMT

Hey there @Blueyezz I have created a ticket here as it is account sensitive. Let me know your thoughts.

Re: Billing Query/Renewed Contract

Blueyezz — Tue, 08 Aug 2023 12:46:37 GMT

Hi Will

Thanks for replying to me on Sunday afternoon!
I have left you some messages but you haven’t got back to me,any idea what’s going on?

Re: Billing Query/Renewed Contract

willcutforth — Tue, 08 Aug 2023 13:38:37 GMT

Sorry about the delay in getting back to you. I was off yesterday so only just picked it up today. I just replied back to you now.

Re: Billing Query/Renewed Contract

Blueyezz — Thu, 10 Aug 2023 18:25:49 GMT

Hi Will

Can you reply to my message I left for you on Wednesday evening please?

Re: Billing Query/Renewed Contract

James30 — Sat, 12 Aug 2023 14:32:16 GMT

@Blueyezz - Hiya, I've replied to your ticket just head over to https://www.plus.net/wizard/?p=view_question&id=235982449 and have a nosy.

Re: Billing Query/Renewed Contract

Blueyezz — Sat, 12 Aug 2023 15:29:00 GMT

Hi James!

It’s much appreciated Thankyou 👍🏻