topic Re: Early Termination Fee in My Account/Billing

Early Termination Fee

Overthehill — Fri, 11 Aug 2023 11:53:31 GMT

My contract runs until 17th November 2023, if I were to cancel today what would be the early termination fee?

Current monthly charge is £28.59.

Re: Early Termination Fee

jab1 — Fri, 11 Aug 2023 11:58:33 GMT

Very roughly 3 x times your monthly payment, although I understand the ETC's are detailed in your contract. I may be wrong, as I am no longer a PN customer, so can't confirm, but that is my understanding.

If you want it confirming, call Plusnet.

Re: Early Termination Fee

Anonymous — Fri, 11 Aug 2023 12:07:32 GMT

As @jab1 suggested, it is normally all of the money owing until the end of your existing contract, less a couple of per cent or so for early payment.

Re: Early Termination Fee

bmc — Fri, 11 Aug 2023 12:15:11 GMT

@Overthehill

The PlusNet Customer Options Team on 0800 013 2632 are the people to call.

Brian

Re: Early Termination Fee

Overthehill — Fri, 11 Aug 2023 12:20:16 GMT

I'd call Plusnet, if I had access to a landline.

Could someone from Plusnet email the charges to me?

Re: Early Termination Fee

jab1 — Fri, 11 Aug 2023 12:31:25 GMT

Do you not have a mobile? PN Help Team are few and far between on here, and I suspect they would direct you to Customer Support anyway.

Re: Early Termination Fee

Overthehill — Fri, 11 Aug 2023 12:35:51 GMT

I'm 80 years old, got no time for these new fangled electronics, hence no telephone instrument or mobile, just contact with my ipad (family only) and email.

Re: Early Termination Fee

jab1 — Fri, 11 Aug 2023 12:43:48 GMT

OK - BUT 'got no time for these new fangled electronics', and yet you use an iPad? Landline telephones have been around for very much longer.

Re: Early Termination Fee

Anonymous — Fri, 11 Aug 2023 12:53:22 GMT

@Overthehill

Obviously it is your choice not to have either a landline or mobile phone, but just out of interest, what is your plan if you needed to call an ambulance or the fire brigade for example?

Are they as responsive to emails and Twitter as they are to a 999 call?

Re: Early Termination Fee

Overthehill — Fri, 11 Aug 2023 12:54:26 GMT

Inherited the ipad 2 from my son otherwise would not have bothered.😕

Re: Early Termination Fee

Overthehill — Fri, 11 Aug 2023 12:56:36 GMT

The family and care home are very accommodating.

Re: Early Termination Fee

Overthehill — Fri, 11 Aug 2023 13:54:57 GMT

Thanks for all your help, I have now raised an online ticket and am waiting a reply from customer support.

Re: Early Termination Fee

MisterW — Fri, 11 Aug 2023 14:30:55 GMT

I have now raised an online ticket

@Overthehill I'm intrigued how you managed that, I thought the ability to raise a ticket for anything other than a complaint had long since been removed ?