topic Re: bill differnt from contract in My Account/Billing

bill differnt from contract

darknight — Wed, 09 Aug 2023 15:35:17 GMT

at least 6 month ago got a new contract, was supposed to be around 25-29 gbp, just checked and i have been charged around 40? wierd as been away a lot and hardly ever use a home phone so just broadband, any help would be good if a team member could check for me.

still away so on mobile so net so bad can hardly log on, tried support but no answer, thank you

Re: bill differnt from contract

willcutforth — Thu, 10 Aug 2023 13:46:38 GMT

Ah it sounds like the discounts haven't been added correctly. I will get this sorted for you but will take me a bit. Bear with me whilst I sort it and I will link you to the ticket once done.

Re: bill differnt from contract

willcutforth — Thu, 10 Aug 2023 16:23:03 GMT

This is the link for the ticket https://www.plus.net/wizard/?p=view_question&id=236101962

Re: bill differnt from contract

darknight — Fri, 11 Aug 2023 13:31:50 GMT

thank you for your help, had 1 email so far due refund, appreciate the help

Re: bill differnt from contract

willcutforth — Fri, 11 Aug 2023 14:30:10 GMT

The others should follow soon Let me know if they don't! I'm back in on Monday.

Re: bill differnt from contract

darknight — Mon, 04 Sep 2023 16:48:17 GMT

hey will, hope you dont mind me re contacting you, thanks so much for sorting the last prob out for me, just had new bill but still being charged the wrong amount, seems it still not gone though properly,

thanks again

mark

Re: bill differnt from contract

ClaudiaG23 — Mon, 04 Sep 2023 17:32:27 GMT

Hey @darknight I'm sorry that your bill is not right again! Will isn't in today but I've looked into this for you.

I've added a ticket on to your account to explain what I've done and will be doing for you. You can view this here https://www.plus.net/wizard/?p=view_question&id=236660031