topic "You cannot make any changes to your account while there is a phone order in progress." in My Account/Billing

"You cannot make any changes to your account while there is a phone order in progress."

david_hay — Tue, 08 Aug 2023 19:07:25 GMT

Posting this on behalf of a relative, for whom I'm an Authorised User.

Whilst trying to debug an issue with their BT handsets, which support Call Guardian (CG), I noticed that Caller Display wasn't working, meaning that ALL calls were being passed to CG, and that nothing was getting through, even when the caller was in the phone's address book.

I confirmed this by disabling CG on the handsets, and ringing the landline number from my mobile - again, Caller Display didn't appear to work, and my number came up as "withheld".

To try and "tickle" things into life, in the best IT Crowd tradition, I sought to turn it off and on again, specifically by disabling the "Caller Display" call feature, via https://www.plus.net/member-centre/phone

That was at least two weeks back, and yet "Call features" still shows : -

Additional advanced call features you've added: Caller Display (Awaiting removal), Voicemail (Awaiting activation)

with the banner: -

An error has occurred
You cannot make any changes to your account while there is a phone order in progress.

at the top of the page - https://www.plus.net/member-centre/phone

I'm guessing some at Plusnet needs to apply some wizarding ways to "tickle" the feature off and, perhaps, back on again.

Please can you DM me, and I'll provide the customer's Plusnet account details ( username and/or landline number ).

Thanks in advance, Dave

Re: "You cannot make any changes to your account while there is a phone order in progress."

Gandalf — Wed, 09 Aug 2023 08:15:28 GMT

Hi @david_hay

I've triggered things to update, which should activate Caller Display within 24 hours.

Let me know if there are any further issues.

Re: "You cannot make any changes to your account while there is a phone order in progress.&&

david_hay — Wed, 09 Aug 2023 09:04:09 GMT

Thanks @Gandalf - I'm assuming that you've worked out for which account this needs to be done i.e. not my own PN account, but that for my family member 🙂

Thanks again, Dave

Re: "You cannot make any changes to your account while there is a phone order in progress.&&

Gandalf — Wed, 09 Aug 2023 09:12:22 GMT

Yep. Educated guess from looking at your referrals.

Re: "You cannot make any changes to your account while there is a phone order in progress.&&

david_hay — Wed, 16 Aug 2023 14:00:37 GMT

Hey Gandalf

Apologies, should've replied sooner to confirm that all is now well. CLI now works, as does my family member's BT Call Guardian service

Thanks again for your kind support, all the best, Dave

Re: "You cannot make any changes to your account while there is a phone order in progress.&&

Gandalf — Wed, 16 Aug 2023 20:44:31 GMT

Hey Dave, no problem and glad to hear that!

Let us know if there’s anything else you need help with.