topic Re: Still not received refund in My Account/Billing

Still not received refund

shaelutah — Mon, 07 Aug 2023 12:38:01 GMT

Hello.
I made a post 4 weeks ago regarding a refund after cancellation. I was advised to call and deal with it over the phone.

I was put through to the appropriate team and was told that I would receive a full refund. I am still awaiting this refund.
How long does this usually take?

Shael

Re: Still not received refund

Longliner — Mon, 07 Aug 2023 16:20:45 GMT

Normally paid within 30 days unless you closed your DD which should be credited with your refund. Otherwise you will be posted a cheque, that's why we advise against closing DD until all accounts are settled.

Re: Still not received refund

shaelutah — Mon, 07 Aug 2023 17:28:57 GMT

I did cancel the direct debit.
Is the timeframe the same for a cheque?

Re: Still not received refund

MatthewWheeler — Wed, 09 Aug 2023 11:02:30 GMT

Hi @shaelutah

I'm sorry to hear you've not received your refund yet.

I've raised a ticket to the relevant team to look into this and as soon as we know more we'll be in touch