topic Re: Account due to close in My Account/Billing

Account due to close

Leahbolton — Wed, 02 Aug 2023 20:31:31 GMT

Hey.
I was just wondering if I could get a bit of help please?
I went into my account today to change my payment date. But to my surprise I couldn’t, I tapped on the information tap and all it says if I can’t change the date as my services are due to be cancelled. Why could this be please?

Re: Account due to close

MisterW — Thu, 03 Aug 2023 07:42:35 GMT

@Leahbolton I suggest you call customer services urgently. Sounds like someone else has supplied incorrect details when trying to transfer their services and used yours by mistake. You need to get the cancellation stopped.

Re: Account due to close

willcutforth — Sat, 05 Aug 2023 13:10:02 GMT

Hey there @Leahbolton I can see you called up and got this sorted. Do you need me to do anything else at all?