https://community.plus.net/t5/My-Account-Billing/Plusnet-Reward-Card/m-p/1932507#M66826 <P>Still seething from my phone call last Sunday 30.07.2023 when I was told that by not having any reply it was considered that my email was unimportant by a very abrupt Plusnet operative.</P><P>I wasn't even asked my account username or the obligatory security questions.</P><P>I know I failed to activate my £75.00 reward card in time (we all make mistakes). But a question was opened.</P><P>I've been in touch with Purecard (as advised by yourselves) and they've said its up to you (Plusnet) to send a new card if you wish to still reward a loyal customer. <SPAN>Purecard understand</SPAN><SPAN>&nbsp;the reward on the card is valid until 02/24. So where does this money go?</SPAN></P><P>It's amazing that when you call to discuss a contract renewal then you get the politest of responses.</P> Fri, 04 Aug 2023 19:14:47 GMT Nik13 2023-08-04T19:14:47Z https://community.plus.net/t5/My-Account-Billing/Plusnet-Reward-Card/m-p/1932507#M66826 <P>Still seething from my phone call last Sunday 30.07.2023 when I was told that by not having any reply it was considered that my email was unimportant by a very abrupt Plusnet operative.</P><P>I wasn't even asked my account username or the obligatory security questions.</P><P>I know I failed to activate my £75.00 reward card in time (we all make mistakes). But a question was opened.</P><P>I've been in touch with Purecard (as advised by yourselves) and they've said its up to you (Plusnet) to send a new card if you wish to still reward a loyal customer. <SPAN>Purecard understand</SPAN><SPAN>&nbsp;the reward on the card is valid until 02/24. So where does this money go?</SPAN></P><P>It's amazing that when you call to discuss a contract renewal then you get the politest of responses.</P> Fri, 04 Aug 2023 19:14:47 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-Reward-Card/m-p/1932507#M66826 Nik13 2023-08-04T19:14:47Z https://community.plus.net/t5/My-Account-Billing/Plusnet-Reward-Card/m-p/1932902#M66850 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/80131">@Nik13</a></SPAN>&nbsp;</P> <P>I'm really sorry to hear this has happened.</P> <P>Unfortunately, it isn't possible for us to resend out the reward card due to this&nbsp;</P> Mon, 07 Aug 2023 18:13:31 GMT https://community.plus.net/t5/My-Account-Billing/Plusnet-Reward-Card/m-p/1932902#M66850 MatthewWheeler 2023-08-07T18:13:31Z