topic Re: Bill seems high in My Account/Billing

Bill seems high

stephster — Thu, 27 Jul 2023 07:38:22 GMT

Hello,

About 3 months ago I renewed my unlimited broadband contract, line only at £20.99 a month (as I do have a landline).

However for the first month and for this month my bill has been around £32 or £34! This seems really high from the package I chose. The only month this was around 20.99 was last month and the bill was around £19.

This doesn't really seem right - surely it shouldn't be this high for a 20.99 package?

On my previous year's package, monthly payments were pretty consistent..

Re: Bill seems high

jab1 — Thu, 27 Jul 2023 08:40:13 GMT

@stephster Welcome to the forums. Have you checked on page 2 of the invoice, where the bill breakdown is?

Re: Bill seems high

stephster — Thu, 27 Jul 2023 08:42:25 GMT

Thanks. Yeah I have checked the bill breakdown and can't really understand why it's so high if it's advertised as a 20.99 a month contract. I looked at the small print too but don't really get why it would be over £10 more than advertised.

Re: Bill seems high

jab1 — Thu, 27 Jul 2023 08:46:38 GMT

So, what is different on this invoice to the one where you say you only paid the contract price - it is an itemised breakdown?

Re: Bill seems high

stephster — Thu, 27 Jul 2023 08:50:33 GMT

The monthly charges/breakdown was the same. The only difference on the lower bill (£19.25) was 'adjustments' which was -£15.06.

But would've thought this was nearer the price I should pay monthly than £34

Re: Bill seems high

jab1 — Thu, 27 Jul 2023 08:54:31 GMT

Without seeing the two breakdowns, I can't really advise any more. Maybe try ringing Plusnet?

Re: Bill seems high

ClaudiaG23 — Sat, 29 Jul 2023 10:51:11 GMT

Hi @stephster I can see you've called in and spoken with our Customer Service Team and they got this resolved for you.

I'm sorry we didn't pick this up sooner.