topic Re: delay compensation in My Account/Billing

delay compensation

Snakel29 — Wed, 26 Jul 2023 18:45:20 GMT

My full fiber was supposed to be activated in march buy there was a problem and my order was delayed for months,

I have had an email to say I am owed a credit of £244.86 for the following reason:

Automatic compensation - Delayed provision.

my problem is I cant seem to find this reflected on my account anywhere

can someone please help my find it or get it approved.

I appreciate the help

Lee

Re: delay compensation

Mustrum — Wed, 26 Jul 2023 20:15:26 GMT

@Snakel29 it should appear as a credit on your next bill, and a few more after that.

Re: delay compensation

ClaudiaG23 — Sat, 29 Jul 2023 09:21:34 GMT

Hey @Snakel29 I can confirm the credit is on your account and this will show on your next months bill. This credit will pay for your bills going forward until it's used it.