topic Re: Who can I speak to about billing in My Account/Billing

Who can I speak to about billing

FrankieL — Sun, 23 Jul 2023 12:39:19 GMT

I just received my bill for the month and it has gone up £10 I’m not sure as to why this is I tried the chat link on the site but it doesn’t let me speak to anyone just automated messages I have looked at my bill and I’m not sure why it has all of a sudden gone up by £10

Re: Who can I speak to about billing

Baldrick1 — Sun, 23 Jul 2023 12:44:02 GMT

Moderator's Note

This topic has been moved from Broadband to My Account/Billing

Re: Who can I speak to about billing

jab1 — Sun, 23 Jul 2023 13:09:12 GMT

@FrankieL Have you come to the end of your contract? Have you compared the breakdown of charges between your last invoice and this one?

Re: Who can I speak to about billing

MatthewWheeler — Tue, 25 Jul 2023 09:24:41 GMT

Hi @FrankieL

I'm sorry to hear this has happened.

I can't go into detail on why this has happened here as it's account-sensitive information so I've created a ticket on your account with the details.

You can view this by going here.

Let us know if there's anything else we can help with