topic Re: unlimited package in My Account/Billing

unlimited package

solarpanels — Fri, 21 Jul 2023 09:01:29 GMT

I changed to the unlimited broadband package at the beginning of April. The four bills that I have received since then exceed the amount that I was quoted. The amounts vary each month and, apart from the additional cost of the new router, the bills do not make any sense. Often charges are added and then subtracted. Prior to taking this package, my charges only increased when your rates did, rather than fluctuating each month. Please clarify.

Re: unlimited package

Gandalf — Fri, 21 Jul 2023 09:26:23 GMT

Hi @solarpanels

I'm really sorry to hear your payments haven't been correct. I've refunded the overcharges, which you should receive two emails regarding shortly and the monies in your bank account within the next 3 to 5 working days.

We're fixing an issue in the system, so that your monthly cost is correct moving forward.

Let me know if there are any further issues.

Re: unlimited package

Longliner — Fri, 21 Jul 2023 14:36:33 GMT

Nice to hear from you again, Anoush, as you see the old hiccups are still with us but the BB itself is great! Hope all is going well for you in your new role.

Mike