topic Re: Latest bill has the discount removed... in My Account/Billing

Latest bill has the discount removed...

LilSmiler — Mon, 17 Jul 2023 12:32:24 GMT

I have had an email recently from Plusnet to tell me that my Broadband expires in August and to prompt me to renew. Then I also received an email that my latest bill was available. Upon checking it is showing that the discount has been removed, so it will be £17~ extra than normal...!

After receiving the above, it prompted me to have a look around and I have since decided to switch to a G.Fast provider. PN must have been notified by the new provider as I now received a text message saying - "Sorry you're leaving"

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Am I still able to have this previously contract-in discount refunded as technically I am still within my contract period even though I have signed up to switch to a new provider..?!?

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I wish I could have signed up with PN for the G.Fast but it wasn't an available option for the renewal, I hope the final billing is going to be straight forward... and not a mess as I've seen others have posted..

Re: Latest bill has the discount removed...

willcutforth — Tue, 18 Jul 2023 14:52:25 GMT

I'm here @LilSmiler , sorry for the issue with this. I have raised a ticket on https://www.plus.net/wizard/?p=view_question&id=235489736 which explains what I have done for you.

Re: Latest bill has the discount removed...

LilSmiler — Tue, 18 Jul 2023 14:59:34 GMT

That's great,

Thanks very much for your support Will ..!

Re: Latest bill has the discount removed...

willcutforth — Tue, 18 Jul 2023 15:00:49 GMT

No problemo! Bit of a pain you had to make us aware but at least we can get it sorted for you. Let me know if you need anything else.