topic Direct debit payments still not been taken in My Account/Billing

Direct debit payments still not been taken

bexxydavis — Tue, 18 Jul 2023 05:49:58 GMT

Hi when I joined plusnet in May I made the initial payment on a debit card and set up a direct debit. I can see it is set up with my bank, but nothing has been taken as yet and we are 3 months in. The portal is also still stating phone order incomplete and when I try to manage my account it isn't showing any issues that payments are overdue. Received nothing from plusnet to say overdue should I just be patient and wait. Anyone else experienced this?

Re: Direct debit payments still not been taken

Gandalf — Tue, 18 Jul 2023 06:42:15 GMT

Hi @bexxydavis

I've manually completed the phone order as it looks like this was stuck in our systems following your service activating, so we'll begin charging for the service moving forward from the next bill date.

Let me know if there are any further issues.

Re: Direct debit payments still not been taken

dvorak — Tue, 18 Jul 2023 06:53:27 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: Direct debit payments still not been taken

bexxydavis — Tue, 18 Jul 2023 07:16:57 GMT

Thanks for your help. Hopefully all will run smoothly now