topic Re: Had our broadband limited because we owe £0 in My Account/Billing

Had our broadband limited because we owe £0

Nuttyzebra — Sat, 15 Jul 2023 08:04:50 GMT

Woke up to limited Internet as plusnet have limited the broadband, all because we "owe £0 and must pay by undefined days"
Also received a warning if I didn't pay my Internet would be shut off. How am I supposed to fix this?

Re: Had our broadband limited because we owe £0

Baldrick1 — Sat, 15 Jul 2023 09:42:32 GMT

@Nuttyzebra
Unless an agent comes along I would ring in.

Moderator’s Note

This topic has been moved from Broadband to My Account/Billing

Re: Had our broadband limited because we owe £0

James30 — Sun, 16 Jul 2023 10:07:15 GMT

@Nuttyzebra - You can't have your internet unless cough up the £0 I'm afraid! This sounds like a system issue we have so I'll be able to sort it for you. Sorry for the bother. Hmm actually the system checks out, is it still happening now? If so would you be able to reboot the router and try again. TA

Re: Had our broadband limited because we owe £0

Nuttyzebra — Sun, 16 Jul 2023 10:09:31 GMT

It does seem to have stopped limiting it. Was a bit worried have 2 teens home on school holidays, can't face the fall out