topic Re: Bill has increased? Should I take out a new deal? in My Account/Billing

Bill has increased? Should I take out a new deal?

HelenaS — Fri, 14 Jul 2023 19:49:44 GMT

Hi all!
So my bill was £21.99 for unlimited fibre extra when I signed up in December, it then went up to £25.33 in April and I don’t remember being told why and can’t seem to find anything in my inbox.
If this is just inflation or whatever. Should I take out a new deal? Or am I better leaving it as it is?
We don’t have a landline at all here.
Thanks!

Re: Bill has increased? Should I take out a new deal?

MisterW — Sat, 15 Jul 2023 06:33:42 GMT

it then went up to £25.33 in April

That would have been the CPI increase

Re: Bill has increased? Should I take out a new deal?

HelenaS — Sat, 15 Jul 2023 07:44:42 GMT

Thankyou, what is this 🫣😂

Re: Bill has increased? Should I take out a new deal?

MisterW — Sat, 15 Jul 2023 08:41:18 GMT

From the T & C s here https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/

A percentage price increase will be applied to the price of broadband, line rental, call plans and call charges. This price increase will be applied on or after 1st March each year from March 2023, and will be equal to a percentage comprising of i) the Consumer Price Index (CPI) rate figure published by the Office for National Statistics in January of that year plus ii) 3.9%. If you have previously signed up to a fixed price contract, and are still within your minimum term, these price increases will only apply once your minimum term ends.

CPI was ~10.1% so the increase was ~14%