topic Re: dissolving household in My Account/Billing

dissolving household

John45 — Sat, 08 Jul 2023 19:37:39 GMT

I am part of a house share and we are all moving out soon, i.e. the household will be dissolved. The move out date is 27th of July. That means I need to cancel Plusnet for good. No more service required. This is not a house move. Currently I am still on a contract which will last after our move out date.

1) How do I go about cancelling Plusnet service contract and all?

2) I can't calculate the early termination charges. The phrase "reduce the charge to take account of any costs saved because of leaving early, such as wholesale costs" is meaningless to me. Can anyone help please?

thanks

Re: dissolving household

jab1 — Sat, 08 Jul 2023 19:39:42 GMT

@John45 My best suggestion is to actually call Plusnet - in working hours - and ask them for the figures.

Re: dissolving household

John45 — Sat, 08 Jul 2023 19:42:14 GMT

thanks jab1, that sounds good.

@plusnet: please plusnet make it plain how to calculate early termination charges. I have wasted at least 1 hour of my life trying to figure it out. I have still no clue.

Re: dissolving household

jab1 — Sat, 08 Jul 2023 19:46:07 GMT

@John45 FYI - the 'cost saving' is minimal. To get a reasonably accurate figure for the ETC's, multiply your monthly charges (phone/broadband) by the number of months remaining. You will have to call to cancel, anyway.

Re: dissolving household

corringham — Sat, 08 Jul 2023 21:46:34 GMT

A few years ago the ETCs were exempt from VAT so you saved 20% on the remaining monthly charges, but now you do pay VAT so there is no worthwhile deductions - the ETCs is effectively the same as the remaining monthly payments until the end of the minimum period. If you have extras that are are charged on a monthly basis you will only pay one month of those charges (i.e. the notice period).

Re: dissolving household

jab1 — Sun, 09 Jul 2023 05:57:11 GMT

Apart from the 'extras' bit, that is effectively what I said.

Re: dissolving household

John45 — Fri, 14 Jul 2023 18:23:54 GMT

thanks guys.

Re: dissolving household

jgb — Fri, 14 Jul 2023 18:44:37 GMT

@John45

Are the ETCs not stated in the email you will have received when you took out your contract? Mine are for my latest contract taken out seven months ago. That email is also reproduced as a Service Notice on your account (search in closed questions). It is along email and that info is about half way down.

Here is a link to your Questions. You need to be logged in to access them.

https://www.plus.net/member-centre/login?p=search

My ETCs. as stated in that email, are a lot less than my monthly fee excl. VAT.