topic Re: Charging extra £5 each month in My Account/Billing

Charging extra £5 each month

Nicky5798 — Wed, 12 Jul 2023 08:34:22 GMT

Just start a new package Full fibre 145. The contract is £26.99 / month. But now I am charged £32. Is there any hidden fees I don't notice?

Thanks

Re: Charging extra £5 each month

MisterW — Wed, 12 Jul 2023 09:14:32 GMT

It could be that your contract change has been applied part way through your billing cycle. If you post the detailed breakdown that may explain it ?

Re: Charging extra £5 each month

Nicky5798 — Wed, 12 Jul 2023 09:36:41 GMT

Hi , thanks for your reply. Here’s the breakdown.

Re: Charging extra £5 each month

RealAleMadrid — Wed, 12 Jul 2023 09:50:40 GMT

@Nicky5798 If you had an agreed price of £26.99 then Plusnet have got the discount amount wrong, looks like it was wrong at least for last month as well, possibly more previous months. You need to contact support to get the billing corrected and a refund.

Re: Charging extra £5 each month

MisterW — Wed, 12 Jul 2023 09:52:16 GMT

No, that's a normal full months billing. It looks like its just that the contracted discount hasnt been applied correctly🙄

You can either call Customer services and get them to correct it and issue refunds, or wait for one of the Plusnet help team to respond to this thread.

edit: @RealAleMadrid beat ME to it this time😁

Re: Charging extra £5 each month

willcutforth — Wed, 12 Jul 2023 12:23:27 GMT

Hey there @Nicky5798 when was the price agreed? Was it before the CPI increase?

Re: Charging extra £5 each month

MisterW — Wed, 12 Jul 2023 13:33:26 GMT

@willcutforth a valid point but even with the 14.1% increase should only be £30.80 unless the discounts haven't been increased in proportion ?

Re: Charging extra £5 each month

Nicky5798 — Wed, 12 Jul 2023 14:00:00 GMT

Great. Thanks

Re: Charging extra £5 each month

Nicky5798 — Wed, 12 Jul 2023 14:02:03 GMT

I think it was agreed in May.

Re: Charging extra £5 each month

willcutforth — Wed, 12 Jul 2023 14:24:55 GMT

That's what I'm thinking as it's still not the right amount. Will have a look and post a link to a ticket on here soon.

Re: Charging extra £5 each month

willcutforth — Fri, 14 Jul 2023 08:53:12 GMT

Hey there @Nicky5798 I have added a ticket onto the account here Sorry about the delay, I've been rather busy.