topic Re: taking £6 a month extra in My Account/Billing

taking £6 a month extra

crawfy — Sat, 08 Jul 2023 21:20:48 GMT

Hi I notice that since I upgraded my service via an offer link on my account, Plusnet have been taking a separate £6 direct debit that strangely isn't showing on my bills or account!!

direct debit is shown as :PLUSNET PLC PAYAC

Any ideas what it's for?

I could probably understand one payment, as its probably pro-rata for signing up mid billing but not the other 2 months.

Re: taking £6 a month extra

Mustrum — Sun, 09 Jul 2023 12:14:07 GMT

Have you got a PN mobile sim?

Re: taking £6 a month extra

crawfy — Sun, 09 Jul 2023 12:26:00 GMT

hi, no, not had PN mobile for a couple of years now..

Re: taking £6 a month extra

MatthewWheeler — Sun, 09 Jul 2023 12:30:13 GMT

Afternoon @crawfy

Something sounds quite odd there.

Any chance you can drop me a PM with your full address and postcode so I can do some digging?