topic Re: Struggling to pay in My Account/Billing

Struggling to pay

sar4hl0u — Thu, 06 Jul 2023 08:58:21 GMT

Hi

I’m looking for advice.

I’m currently very unwell and have been off work for 2 months and likely to be for the foreseeable future. I’m only getting SSP at present, and have had to apply for UC, which I won’t get until mid-July. I had a payment extension last month, but cannot have another one and the person I spoke to said that there was absolutely nothing they could do about it.

My service is now restricted, and will be until I can make the payment. As I’m housebound at the moment I could really do with the restriction being lifted for the next 10 days until I can make the payment.

Is there anyone that I can talk to about this?

Thanks

Re: Struggling to pay

Mav — Thu, 06 Jul 2023 09:24:49 GMT

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Re: Struggling to pay

ClaudiaG23 — Thu, 06 Jul 2023 09:41:06 GMT

Hi @sar4hl0u I'm sorry to hear about your situation.

It was lovely speaking with you today. I've explained on the call what we can do for you going forward. I've also popped a ticket on to your account with a bit more information that is account specific. You can view this here https://www.plus.net/wizard/?p=view_question&id=235197158

Re: Struggling to pay

Longliner — Thu, 06 Jul 2023 12:29:17 GMT

Well done Claudia, nice to see the PN team really on the ball to help someone in difficulty.

Re: Struggling to pay

sar4hl0u — Thu, 06 Jul 2023 12:43:50 GMT

Thank you for reaching out to me Claudia, it was nice to talk to you.

However, there is still apparently nothing that can be done and my account is still restricted. Plusnet are unable to help at all and they will only allow on extension per 6 months and are unable to lift the restrictions. The only option they can give me is to change my billing date once I’ve paid the outstanding bill.

The staff are lovely and friendly, it just appears Plusnet are not!

Re: Struggling to pay

corringham — Fri, 07 Jul 2023 18:03:35 GMT

As soon as you have UC, change to a BT social tariff - £15pm for FTTC and 700minutes of UK phone calls. Plusnet don't offer a social tariff, but I understand you can swap to BT's even if you are still in contract with Plusnet.

Re: Struggling to pay

DiMum — Mon, 31 Jul 2023 13:25:45 GMT

Info on social tariffs https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/social-tariffs.

Moderator's note by Mike (Mav): Post released from Spam Filter.