topic Re: Charged wrong amount in My Account/Billing

Charged wrong amount

Blod — Wed, 05 Jul 2023 13:12:13 GMT

We’ve changed to a full fibre account last month which should be £26.99 a month and have given up our landline with Plusnet.
I’ve received our June bill which has charged us £66.15 for landline and broadband!!! I have tried ringing FIVE times over the past two weeks and have been out in hold for so long I’ve given up! Can anyone help please

Re: Charged wrong amount

MMoor1 — Wed, 05 Jul 2023 16:30:33 GMT

I'm in the same situation. Took a 24 month deal and been over charged since, they didn't stick to the offer price! Tried calling and like you on hold forever, which just ate up my credit so had to give up each time. Got no answers yet.

Re: Charged wrong amount

pjmarsh — Thu, 06 Jul 2023 08:17:04 GMT

@MMoor1, what number are you calling? The Plusnet numbers are 0800 numbers which can't be charged for.

Re: Charged wrong amount

Blod — Thu, 06 Jul 2023 15:34:55 GMT

Update - today I pressed the ‘I’m leaving Plusnet option and surprisingly my call was answered in less than 30 seconds! Very helpful person explained I’d been given the wrong bill, gave me £10 credit for the inconvenience and reassured me i will be refunded the over payment next bill.