topic Re: Why am I being over charged in My Account/Billing

Why am I being over charged

MMoor1 — Wed, 05 Jul 2023 11:28:35 GMT

I took up an offer with Plusnet to upgrade at a rate of £24.99 allegedly. I had BT Sport at the time which added £10 , this is now gone and my bill is over £30 I don't have a phone line or anything else. Why are you over charging me continuously?! I may have to take this to a higher level. You did not stick to the offer at all!

Re: Why am I being over charged

Anonymous — Wed, 05 Jul 2023 12:46:14 GMT

@MMoor1

When did you take up this "offer", and how long is/was the contract due to run for?

It is possible that the contract expired and you are now being charged out-of-contract rates.

Re: Why am I being over charged

MMoor1 — Wed, 05 Jul 2023 13:32:19 GMT

Contact started 9th march 2023 for 24 months but I'm paying more than what the offer was for

Re: Why am I being over charged

Baldrick1 — Wed, 05 Jul 2023 15:02:09 GMT

Moderator’s Note

This topic has been moved from Broadband to My Account/Billing

Re: Why am I being over charged

MatthewWheeler — Thu, 06 Jul 2023 12:19:09 GMT

Sorry to hear this has happened @MMoor1

As this matter concerns account-sensitive information I can't go into detail here but I've created a ticket on your account with the details which you can view by going here