topic Re: 2 questions in My Account/Billing

2 questions

greengrass — Mon, 03 Jul 2023 19:48:33 GMT

Hello everyone,

My Broadband and line rental package contract ends in a few weeks and then the monthly cost is set to go up by quite a bit.

Will I be offered a package deal again?

I have my property on the market, what happens if I sign up for a 1 year contract and my property sells in 4 or 6 months, will I be able to cancel the contract without paying a fine/fee?

Thanks.

Re: 2 questions

jab1 — Mon, 03 Jul 2023 20:11:57 GMT

@greengrass How long is 'a few weeks' , and have you not been made a new offer?

If you move within the contract term - AIUI - PN will cancel the then current one and offer you a new one, which, if you accept it, will be without any penalty.

Re: 2 questions

dvorak — Mon, 03 Jul 2023 20:54:09 GMT

Moderators Note

This topic has been moved from Broadband to My Account / Billing

Re: 2 questions

greengrass — Tue, 04 Jul 2023 07:21:26 GMT

The contract ends in 6 weeks.

I have not been given a new offer.

Re: 2 questions

Dan_the_Van — Tue, 04 Jul 2023 07:40:19 GMT

@greengrass

When I moved home I transferred my account to a temporary address and then a new build.

I suggest you phone Customer Options Team on 0800 013 2632 as they will know.

HTH

Edit: If I recall, I received a new contract offer at four weeks before the end

Re: 2 questions

greengrass — Tue, 04 Jul 2023 07:44:30 GMT

Thanks, I did not know that could be done.

If the property sells I will be looking for temporary accommodation while I look for a new home.

Is the customer options team telephone number you left also the one to use to ask about a new contract deal?

Re: 2 questions

Dan_the_Van — Tue, 04 Jul 2023 07:50:03 GMT

Yes they are

Dan.