topic Re: Help a noob…. in My Account/Billing

Help a noob….

disgracie — Fri, 30 Jun 2023 15:39:00 GMT

I have unlimited fibre extra (no complaints-free line rental etc) I pay £27 ish. Got an offer to upgrade to plusnets “new fibre package” for 24 month contract, no phone line required. For £26.

Can someone be so kind as to explain the difference between the two packages? They both quote the same speed. How does the new package work without a phone line? Like how does it connect back to the cabinet?? Surley it’s not full fibre to the premise as I would expect a massive increase in speed for that.

Any ideas?

Re: Help a noob….

jab1 — Fri, 30 Jun 2023 15:43:52 GMT

Personally, if you still use a landline phone, I would ignore the 'offer'. The connection is exactly as at present, but for the princely discount of £1.00, you won't have a fixed-line phone service.

Re: Help a noob….

Baldrick1 — Fri, 30 Jun 2023 15:57:23 GMT

@disgracie

No landline is a misnomer. There is still a copper line from your property, what is no longer provided is a landline telephone service on that line.

Moderator’s Note

This topic has been moved from General Chat to My Accounts/Billing

Re: Help a noob….

bmc — Fri, 30 Jun 2023 17:22:25 GMT

@disgracie

Have a look at the following

https://www.broadbandchecker.btwholesale.com/#/ADSL

What's in the left hand column - FTTC is VDSL and FTTP is WBC FTTP

Full fibre requires a new fibre cable to be laid to your property. I assume you're on a 78/20 product. The FTTP equivilant is 74/20. If you so desire you can get 145, 300, 500 and 900 down.

PN do not offer a phone service with FF. If you use a landline or your number is important to you you'd need to set up a VOIP account with a VOIP provider.

Brian

Re: Help a noob….

RealAleMadrid — Fri, 30 Jun 2023 17:39:14 GMT

@bmc This is nothing to do with Full Fibre (FTTP). It is Plusnet's fairly new (for them) SOGEA offering, i.e. FTTC with no phone service on the line and a massive saving of £1 a month. I have the same offer in my upgrades tab in the member centre. I will not be snapping it up.☹️

Re: Help a noob….

jab1 — Fri, 30 Jun 2023 17:43:53 GMT

Neither would I be at that price.