https://community.plus.net/t5/My-Account-Billing/Change-of-surname/m-p/1926761#M66322 <P>Hi Sally,</P> <P>Congratulations!!</P> <P>This is probably something the COTS team can do...</P> <P><STRONG>Contact Customer Options Team (aka COTS)</STRONG></P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"> <P>COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.</P> <P>Direct dial numbers</P> <UL> <LI>0800 013 2632 or 0800 079 1133<EM>(from within the UK)</EM></LI> <LI>+44 330 123 9197 <EM>(from abroad)</EM></LI> <LI>Available... <UL> <LI>8am - 8pm Monday to Friday</LI> <LI>9am - 7pm Saturday</LI> <LI>9am - 6pm Sunday</LI> </UL> </LI> </UL> </DIV> <P><BR />&nbsp;Other than that, it is the normal support number, which is answered fairly quickly these days.</P> Mon, 26 Jun 2023 16:41:13 GMT Townman 2023-06-26T16:41:13Z https://community.plus.net/t5/My-Account-Billing/Change-of-surname/m-p/1926646#M66311 Hi,<BR /><BR />Any suggestions how I go about updating my surname on my Plusnet Broadband Account?<BR /><BR />I got married and therefore changed my surname so wanted to update it.<BR /><BR />Thanks<BR />Sally Sun, 25 Jun 2023 18:39:48 GMT https://community.plus.net/t5/My-Account-Billing/Change-of-surname/m-p/1926646#M66311 SallyG1 2023-06-25T18:39:48Z https://community.plus.net/t5/My-Account-Billing/Change-of-surname/m-p/1926761#M66322 <P>Hi Sally,</P> <P>Congratulations!!</P> <P>This is probably something the COTS team can do...</P> <P><STRONG>Contact Customer Options Team (aka COTS)</STRONG></P> <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"> <P>COTs is the place to go to if you want to find out anything to do with your contract in respect of leaving, renewing or simply enquiring about early termination charges (ETCs). They have their own number and tend to answer quicker than the general customer service number.</P> <P>Direct dial numbers</P> <UL> <LI>0800 013 2632 or 0800 079 1133<EM>(from within the UK)</EM></LI> <LI>+44 330 123 9197 <EM>(from abroad)</EM></LI> <LI>Available... <UL> <LI>8am - 8pm Monday to Friday</LI> <LI>9am - 7pm Saturday</LI> <LI>9am - 6pm Sunday</LI> </UL> </LI> </UL> </DIV> <P><BR />&nbsp;Other than that, it is the normal support number, which is answered fairly quickly these days.</P> Mon, 26 Jun 2023 16:41:13 GMT https://community.plus.net/t5/My-Account-Billing/Change-of-surname/m-p/1926761#M66322 Townman 2023-06-26T16:41:13Z