topic Re: Keep getting failed bill error in My Account/Billing

Keep getting failed bill error

simon27c — Fri, 23 Jun 2023 13:34:47 GMT

I've been directed to the failed bill error page when logging in - but it's an error on your side that keeps happening!

We had this error last month too and you stopped our service, even though we paid, and have a direct debit set up

It then took you 2-3 days to remove the restrictions.

When I rang last month you said that this was an error on your side and would be resolved.

I just want to make you aware, as we work from home and don't want our service to shut off again

Thanks,

Re: Keep getting failed bill error

Gandalf — Fri, 23 Jun 2023 14:53:38 GMT

Hi @simon27c

I’ve carried out some maintenance on your account to try to resolve this. Can you re-log and let me know if you’re still seeing a failed payment error?

Re: Keep getting failed bill error

simon27c — Fri, 23 Jun 2023 14:58:57 GMT

Hi, Yes it looks to be okay now thanks

Re: Keep getting failed bill error

Gandalf — Fri, 23 Jun 2023 18:35:50 GMT

Excellent and apologies for the issues you had last month. Let me know if there are any further problems.