topic Re: An error has occurred in My Account/Billing

An error has occurred

AW70 — Tue, 20 Jun 2023 11:42:17 GMT

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

This has appeared on my account (may hav been there a while) - There are no orders in progress - I am unable to make any changes or look at upgrade options - can this be fixed

Re: An error has occurred

jab1 — Tue, 20 Jun 2023 11:51:59 GMT

@AW70 You will need a staff member to sort this - the (supposedly) automatic method of clearing this message on completion of account changes is totally broken.

Re: An error has occurred

AW70 — Tue, 20 Jun 2023 12:03:21 GMT

@jab1 Thanks
I assumed as much
Tried to use their ChatBot - absolute rubbish..
Anyway Iwas hoping that Plusnet staff monitor this because I don't have the time to be on hold on the phone...

Re: An error has occurred

willcutforth — Tue, 20 Jun 2023 11:58:32 GMT

Hey there @AW70 turns out the call protect wasn't added in the back end system and that will have been causing it to stick. I have sorted that now so just waiting for the account to remove that error

Re: An error has occurred

AW70 — Tue, 20 Jun 2023 12:02:51 GMT

Hey @willcutforth Thanks - I'll take my slightly sarcastic comment about this being unlikely to be seen by Plusnet staff back .
But the comment about the bot stands true 😉

Hopefully it will no be resolved 😁

Re: An error has occurred

willcutforth — Tue, 20 Jun 2023 12:20:34 GMT

It's alright I'm just sat in a corner crying! Bot isn't great I will admit but I have fed that back!

Re: An error has occurred

AW70 — Tue, 20 Jun 2023 12:25:08 GMT

Sorry I made you cry...
How long do you think the account will take to clear?

Re: An error has occurred

willcutforth — Tue, 20 Jun 2023 14:39:18 GMT

@Gandalf sorted you out for me! He's the billing guru so he picked it up! Is it showing alright from your side?

Re: An error has occurred

AW70 — Tue, 20 Jun 2023 15:03:50 GMT

Yes it is now showing correctly - thanks.

Sadly there are no upgrade options... I'm getting the best that there is to offer

Re: An error has occurred

willcutforth — Tue, 20 Jun 2023 16:16:20 GMT

Gosh Darn it. At least it's working but annoying there's no upgrade. Do you need me for anything else at the moment?

Re: An error has occurred

AW70 — Tue, 20 Jun 2023 16:35:32 GMT

No, you've been very helpful - thank you 😁

Re: An error has occurred

willcutforth — Tue, 20 Jun 2023 16:37:22 GMT

Just off for a whisky. Enjoy your evening

Re: An error has occurred

Gandalf — Wed, 21 Jun 2023 08:46:03 GMT

@willcutforth wrote:

Just off for a whisky.

There's nothing like a nice single malt whisky. Wait a minute, weren't you on shift until 8pm last night?

(We're joking, of course)