topic Please close my account. in My Account/Billing

Please close my account.

iamblessed — Tue, 13 Jun 2023 15:10:57 GMT

Please close my account as I have moved to a different FTTP provider. My FTTP was installed yesterday, 12/06/2023, the day my 18 month contract with Plusnet was coming to an end. Now, Plusnet have issued me with a bill for the full amount which is frustrating. However after going through some posts , it seems FTTP is treated differently from the FTTC when switching providers.

Re: Please close my account.

dvorak — Tue, 13 Jun 2023 15:25:45 GMT

You can't cancel your service here - you either need to call or write.

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

Re: Please close my account.

iamblessed — Tue, 13 Jun 2023 15:44:11 GMT

Okay, thanks for your reply. I have called and advised that BT should have advised them of the switch regardless (which BT claims to have done). However, I now have to wait for 14 days notice to pass, therefore, I will still be charged regardless. This is all confusing, not sure why it isn't straight forward. Anyway, thanks for your reply.