https://community.plus.net/t5/My-Account-Billing/Discount-has-gone-down-without-explanation/m-p/1923425#M66095 <P>Online a long time while this was sorted out today.</P> <P>I should now be getting credits and refunds.</P> <P>Thanks very much to chap who helped resolve this on the 0800 call.</P> Mon, 05 Jun 2023 12:33:51 GMT shewin 2023-06-05T12:33:51Z https://community.plus.net/t5/My-Account-Billing/Discount-has-gone-down-without-explanation/m-p/1923183#M66078 <P>We're used to getting a £17 discount a month, but the latest bill only gives a £5 discount. It would be nice if the reason for this could be explained. We've got 12 months remaining on an 18 month contract.</P><P>At the top of the Dashboard it says, "An error has occurred<BR />You can't change your products for the moment, you already have a product change in progress." - it would be nice if that could be explained, too..</P><P>&nbsp;</P> Sat, 03 Jun 2023 19:48:01 GMT https://community.plus.net/t5/My-Account-Billing/Discount-has-gone-down-without-explanation/m-p/1923183#M66078 shewin 2023-06-03T19:48:01Z https://community.plus.net/t5/My-Account-Billing/Discount-has-gone-down-without-explanation/m-p/1923425#M66095 <P>Online a long time while this was sorted out today.</P> <P>I should now be getting credits and refunds.</P> <P>Thanks very much to chap who helped resolve this on the 0800 call.</P> Mon, 05 Jun 2023 12:33:51 GMT https://community.plus.net/t5/My-Account-Billing/Discount-has-gone-down-without-explanation/m-p/1923425#M66095 shewin 2023-06-05T12:33:51Z