topic Ending contract without fees in My Account/Billing

Ending contract without fees

tommyshovell — Wed, 24 May 2023 13:34:27 GMT

I want to end my contract early as I want a fttp package which includes a phone line. If I move to BT can I still do this without occuring fees? Additionally BT sport was a main reason for renewing and this has now been cancelled.

Re: Ending contract without fees

Baldrick1 — Wed, 24 May 2023 15:19:45 GMT

@tommyshovell

You can transfer to BT without incurring cancellation charges but you must arrange it through the Customer Options Team by ringing them on 0800 013 2632.

Re: Ending contract without fees

bill888 — Wed, 24 May 2023 16:29:01 GMT

@tommyshovell fwiw, I completed move to BT Full Fibre 500 (without phone) a month ago

fyi:

https://community.plus.net/t5/Full-Fibre/Latest-on-FTTP/m-p/1915809#M21024

https://community.plus.net/t5/My-Account-Billing/Marker-on-Account-Completed-move-to-BT-FTTP-today-What-happens/m-p/1917706#M65495

Got my final Plusnet bill for £0.00, exactly 3 weeks after I requested services to be terminated one week after FTTP was activated.