topic Re: Incorrect bill!! in My Account/Billing

Incorrect bill!!

lizlco — Sat, 13 May 2023 21:32:24 GMT

I renewed my contract with a price from 03/04/2023 of £25.99 for 18 months.
Following this your monthly subscription will be £47.76.

I have been billed £45.86 in April and £47.76 in May. I have confirmation email and contract with my new offer details on but on my account it says a change is in progress. Can this be looked into please and can I please be refunded the difference.

Re: Incorrect bill!!

Longliner — Sun, 14 May 2023 11:10:55 GMT

@lizlco If I were you I would ring Plusnet. Their advisers watch this forum when they can but in your case a phone call would be quicker. This full charge is infuriating and happens all the time on renewal (including my own late last year) but the system should issue refund on your next payment.

This should apply if you renewed before expiry of your last contract, but if this contract had finished then you will have to pay that month's full out-of-contract price. If you are in difficulties, PN may offer you an immediate refund of any overpayment due. Best give them a ring, and I hope you will get this sorted out.

Mike

Re: Incorrect bill!!

lizlco — Sun, 14 May 2023 16:15:50 GMT

Thank you

Re: Incorrect bill!!

willcutforth — Tue, 16 May 2023 10:26:49 GMT

Hey there @lizlco have you managed to get anyone to have a look at it?

If not, never fear I am here!

Re: Incorrect bill!!

lizlco — Thu, 18 May 2023 05:56:25 GMT

Hi no I haven't yet 😑😑 if you could that would be very helpful

Re: Incorrect bill!!

SammyM — Fri, 19 May 2023 15:27:20 GMT

Cheers for getting back to us @lizlco I've got this sorted for you now.

I can't share the details on here as it's account specific information so I have created the ticket here.

Does that email make sense?

Re: Incorrect bill!!

lizlco — Mon, 22 May 2023 09:27:26 GMT

Yes thank you so much for sorting

Re: Incorrect bill!!

SammyM — Mon, 22 May 2023 09:43:05 GMT

Awe brilliant @lizlco, it was my pleasure to get this sorted for you

Did you have a good weekend?

Is there anything else I can look at for you while I have you today?