topic Billing Issue in My Account/Billing

Billing Issue

allenjo — Fri, 12 May 2023 07:41:25 GMT

Usual bill is for £30
Its jumped up to £55 - I am still in contract. Was expecting the inflation rise, but think this is a little bit much.
Is this a similar issue to anyone else. Do I wait for a refund or best get in contact?

Re: Billing Issue

corringham — Fri, 12 May 2023 08:52:05 GMT

Do you have your latest bill detailing the cost breakdown? Is the increase due to the broadband and/or land-line cost that has risen, a discount that has disappeared, or extra costs such as chargeable phone calls?

If the reason isn't clear, or you disagree with it, I would get in touch with Plusnet as soon as possible.

Re: Billing Issue

ClaudiaG23 — Mon, 15 May 2023 13:18:11 GMT

Hey @allenjo, I've popped a ticket onto your account to discuss this further. This is due to not being able to talk about account-sensitive information on this platform. You can view the ticket here https://www.plus.net/wizard/?p=view_question&id=233854103.